In order to launch a joint venture business, Keretapi Tanah Melayu Berhad (KTMB) decided to establish a shareholder agreement with MMC Corporation Berhad (MMC). These two businesses will operate in the railroad industry's freight rail transportation and related businesses. The satisfaction of their customers is extremely important to KTMB MMC Cargo. Through a customer-centric approach, they deliver the highest safety and security standards and achieve service efficiency and consistency. Additionally, they manage communication between shipping lines, shippers, and freight forwarders and offer qualified rail operations and professionals for activities that involve train load planning. Furthermore, KTMB maintains the highest standard of service level to its existing customers by delivering promises. They also will immediately respond and take action on every customer's complaint. For instance, KMC offers innovative logistics solutions to their customers to meet their requirements.
To remain competitive in a clearance highly offering elastic logistics industry, KMC created its own competitive edge by creating barriers to entry and offering flexibility in terms of Custom clearance process for rail cargo movements and port incentives (extension of free storage days). KTMB proposes to provide quick intercity services between Ipoh and KL Sentral for 16 services per day, followed by 32 services per day. This project, which has been plagued with challenges and delays, is projected to be completed by early 2008, reducing travel time between KL and Ipoh to 2.5 hours. The government has given initial approval to KTMB's intention to build other double railways from Taiping to Padang Rengas, Perak. Meanwhile, it is believed that the development of JB Sentral will allow KTMB to provide frequent commuter services on the Kulai-Senai-Kempas Baru-JB-Singapore line. This allocation is predicted to be popular among Singaporeans boarding Air Asia flights from Senai International Airport, as well as cargo and Johor residents.
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